---

DELIVERY INFORMATION

Our parcel service is dedicated to delivering your order safely to the address you provide. However, we cannot be held responsible for lost packages resulting from incorrect address information.

To avoid delays or delivery issues, please double-check your address details — including the first line, apartment or house number, and postal code — before submitting your order.

Please note that once an order has been placed, we are unable to modify the shipping address. Your careful attention to accurate information helps ensure a smooth delivery process.

Estimated delivery dates shown on our site are approximate. Glowza Makeup will make every reasonable effort to deliver your order within the stated timeframe but cannot accept liability for delays caused by external factors.

---

FAQs

1. How can I track my order?
Use the Track My Order button above and enter the tracking number from your shipping confirmation email.

2. I haven’t received my order. Can you provide an update?
We completely understand your excitement! Our standard delivery time is 5–14 business days due to international shipping.
If it’s been over 30 days since your purchase, please email us — we’ll investigate immediately.

3. I didn’t receive an order confirmation email. Can you assist?
Of course! Please first check your spam or junk folder for an email from “Glowza Makeup.”
If you still don’t see it, your email might have been entered incorrectly. Just contact us, and we’ll update your address and resend your confirmation email.

4. Can I cancel my order?
Unfortunately, cancellations aren’t possible once an order has been submitted. We’re actively working on a more flexible cancellation system for the near future.

5. Can I update my shipping address?
Yes! If you contact us within 24 hours of placing your order, we can update your address.
After 24 hours, we’re unable to make changes as your package will already be processing for shipment.

6. My order hasn’t arrived. What should I do?
We’re so sorry about that! If it has been over 30 days since your order date, please send us an email, and we’ll either reship your order or offer a solution right away.

7. My order arrived damaged. What should I do?
We take great care in packaging, but sometimes accidents happen during transit.
Please email us with your order details and photos of the damaged items — we’ll quickly resend or refund your order.

8. I received only part of my order. Where are the other items?
No worries! Our products are shipped directly from multiple global suppliers, which means your order may arrive in separate packages. The remaining items are likely still on their way.

9. Is it safe to make payments on your site? Do you have access to my credit card details?
Your security is our top priority. Glowza Makeup uses Shopify Payments and PayPal, trusted global payment providers. All transactions are fully encrypted via Stripe or PayPal, and we never have direct access to your credit card or personal information.

10. Do you offer exchanges?
Currently, we do not offer product exchanges as we work with suppliers worldwide and don’t operate a physical storefront. We appreciate your understanding and are exploring solutions for the future.

11. I’m experiencing technical issues on your site. Can you help?
Absolutely! Try using a different browser such as Chrome, Firefox, or Safari, or revisit the site after a few hours.
If the issue continues, please email us — we’ll be happy to assist.

Need help with your order? Email us at hello@glowzamakeup.com with your order number and checkout email.