Effective date: June 21, 2026

This Privacy Policy explains how Glowza Makeup ("Glowza," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website, place an order, contact us, subscribe to marketing, or otherwise interact with our store.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

SECTION 1 - INFORMATION WE COLLECT

We may collect the following types of personal information:

Information you provide to us: name, billing address, shipping address, email address, phone number, order details, customer service messages, product preferences, reviews, and any other information you submit through our website or customer support channels.

Order and transaction information: items purchased, order value, payment status, shipping status, returns, refunds, discount codes, and fraud prevention signals. Payment information is processed by trusted payment providers such as Shopify Payments, Stripe, PayPal, or other available payment partners. We do not store your full credit card number.

Automatically collected information: IP address, browser type, device information, operating system, referring pages, pages viewed, search activity, cart activity, approximate location, cookies, and similar technologies.

Marketing information: email subscription status, marketing preferences, engagement with emails, and responses to promotions or surveys.

SECTION 2 - HOW WE USE YOUR INFORMATION

We use personal information to:

  • Process, fulfill, ship, and track orders.
  • Provide customer support and respond to questions.
  • Process returns, refunds, exchanges, and order issues.
  • Send order confirmations, shipping updates, account notices, and service messages.
  • Send marketing emails or promotions when you have subscribed or where permitted by law.
  • Improve our website, products, customer experience, and marketing performance.
  • Detect fraud, protect our store, enforce our policies, and comply with legal obligations.
  • Personalize website content, product recommendations, and advertising where permitted.

SECTION 3 - CONSENT AND MARKETING

When you provide personal information to complete a transaction, verify your payment, place an order, arrange delivery, or request a return, we use that information for the specific purpose of completing that service.

If we ask for your information for marketing purposes, we will either ask for your consent or provide a way to opt out where required.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at glowzamakeup@gmail.com.

SECTION 4 - SHARING YOUR INFORMATION

We may share personal information with service providers and partners that help us operate our store and deliver services to you, including:

  • Shopify and related ecommerce service providers.
  • Payment processors and fraud prevention providers.
  • Shipping carriers, fulfillment partners, and tracking providers.
  • Email, SMS, customer support, analytics, and advertising providers.
  • Review, marketing, and website optimization tools.
  • Legal, accounting, compliance, or security advisors where necessary.

We may also disclose personal information if required by law, legal process, government request, or to protect our rights, customers, store, or others.

We do not sell your personal information for money. However, some privacy laws define certain advertising or analytics activities as "sharing" or "targeted advertising." Where required, you may have the right to opt out of these activities.

SECTION 5 - SHOPIFY AND THIRD-PARTY SERVICES

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell products and services to you. Shopify and other service providers may process personal information on our behalf to operate the store, process orders, prevent fraud, and provide checkout, payment, analytics, and related services.

Some third-party providers, such as payment gateways, analytics tools, advertising platforms, shipping partners, or support tools, may have their own privacy policies. We recommend reviewing their policies to understand how they handle your information.

Some providers may be located in jurisdictions different from yours. Your information may therefore be transferred, stored, or processed outside your country or region.

SECTION 6 - COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to operate our website, remember your preferences, keep items in your cart, understand site performance, prevent fraud, and improve advertising and marketing.

Cookies may include:

  • Essential cookies: required for checkout, cart, security, and site functionality.
  • Analytics cookies: help us understand how visitors use our website.
  • Marketing cookies: help us measure and improve advertising where permitted.
  • Preference cookies: remember choices such as region, currency, or browsing preferences.

You can control cookies through your browser settings. If available in your region, you may also manage privacy preferences through our cookie banner or privacy choices link. Disabling certain cookies may affect website functionality.

SECTION 7 - DATA RETENTION

We keep personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, or reporting obligations.

When information is no longer needed, we will delete, anonymize, or securely retain it as required by applicable law.

SECTION 8 - YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights regarding your personal information, such as the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information.
  • Opt out of marketing communications.
  • Opt out of certain targeted advertising or data sharing where applicable.
  • Request a copy of your information in a portable format where applicable.
  • Appeal a privacy request decision where required by law.

To exercise your rights, please contact us at glowzamakeup@gmail.com. We may need to verify your identity before processing certain requests.

If your region requires a dedicated "Your Privacy Choices" or data sharing opt-out page, we recommend enabling this through Shopify's Customer privacy settings.

SECTION 9 - SECURITY

We use reasonable technical, administrative, and organizational measures to help protect personal information. Payment information is processed through trusted payment providers and is not stored in full by Glowza Makeup.

No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

SECTION 10 - CHILDREN'S PRIVACY

Our website is not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

SECTION 11 - INTERNATIONAL CUSTOMERS

If you access our website from outside the United States, your information may be processed in the United States or other countries where our service providers operate. These countries may have privacy laws different from those in your location.

SECTION 12 - CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, legal requirements, or other operational needs. Updates will be posted on this page with a revised effective date.

SECTION 13 - CONTACT US

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Email: hello@glowzamakeup.com