30-Day Return Window

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility

To be eligible for a return, your item must:

• Be unused and in the same condition as when you received it

• Be in its original packaging, with the hygiene seal intact (for beauty products)

• Include your receipt or proof of purchase

For hygiene reasons, beauty products that have been opened or used cannot be returned unless they arrive faulty or damaged.

How to Start a Return

Email us at hello@glowzamakeup.com with your order number. If your return is approved, we will send you instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

Return Shipping Costs

• Change-of-mind returns: return shipping is paid by the customer.

• Faulty, damaged, or incorrect items: we cover the return shipping, or send you a free replacement — your choice.

Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or you received the wrong item, contact us immediately (photos appreciated) so we can evaluate the issue and make it right.

Non-Returnable Items

• Opened or used beauty products (for hygiene reasons), unless faulty

• Gift cards

• Items marked as "final sale" at the time of purchase

If you have questions about a specific item, contact us before purchasing.

Exchanges

The fastest way to get what you want is to return your original item (if eligible) and, once the return is approved, make a separate purchase for the new item.

UK & EU 14-Day Cooling-Off Period

If your order is shipped to the United Kingdom or the European Union, you have the legal right to cancel or return your order within 14 days of delivery, for any reason and without justification, provided the item is unused and — for beauty products — the hygiene seal is intact. Please note that sealed cosmetics are exempt from this right once the seal is broken, for health and hygiene reasons.

For change-of-mind cancellations under this policy, we will refund the item price plus standard outbound delivery cost; return shipping is paid by the customer.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, the refund will be automatically issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to process it.

If more than 15 business days have passed since approval and you haven't received your refund, contact us at hello@glowzamakeup.com.