Glowza Refund & Return Policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition as when you received it
  • Be unworn or unused
  • Have all original tags attached
  • Be in its original packaging
  • Include your receipt or proof of purchase

To start a return, please email us at: hello@glowzamakeup.com.

If your return is approved, we will provide a return shipping label along with instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

For any return-related questions, feel free to contact us at hello@glowzamakeup.com.

Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized items
  • Personal care items (beauty products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.
If you have questions about a specific item, please contact us.

Exchanges

The fastest way to get what you want is to return your original item and, once the return is approved, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.
As above, items must be in the same condition as received, unworn or unused, with tags, and in the original packaging. Receipt or proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at hello@glowzamakeup.com.