GlowzaMakeup FAQs

Find help with offers, orders, delivery, returns, and your everyday makeup routine. For personal support, email hello@glowzamakeup.com.

Offers and checkout

Do you offer a first-order discount?

Yes! Use WELCOME15 at checkout for 15% off your order. No minimum purchase is required. The code is limited to one use per customer and cannot be combined with other product, order, or shipping discounts.

How do I use my discount code?

Enter your code in the discount-code field at checkout and apply it before paying. WELCOME15 gives 15% off with no minimum purchase, once per customer. If the code is not accepted, check for a typo, previous use, or another discount in your cart.

Can I combine WELCOME15 with other offers?

WELCOME15 cannot be combined with other product, order, or shipping discounts. Review the discounts and final total at checkout before placing your order.

Do you offer free shipping?

Eligible orders of $20 or more qualify for free shipping. Check the shipping charge and final total at checkout. Discount combinations can affect eligibility; WELCOME15 cannot be combined with a shipping discount.

Is there a discount for my next order?

WELCOME15 is limited to one use per customer. For later orders, check the current offers on our store or sign up for promotional emails. Available discounts and their conditions are confirmed at checkout.

What payment methods do you accept?

The payment methods available for your order are shown at checkout. GlowzaMakeup uses Shopify Payments and PayPal. Available options can vary by device, country, and checkout eligibility.

I am having trouble placing an order. What can I do?

Try refreshing the page or using a different browser. If the problem continues, email hello@glowzamakeup.com with the error message or a screenshot and a description of what you were trying to do. Our team will help.

Orders and delivery

How long does delivery take?

Our usual delivery estimate is 5–7 business days. This is an estimate, not a guaranteed arrival date; timing can vary by destination and carrier. Check your shipping-confirmation email for tracking, or email hello@glowzamakeup.com with your order number if you need help.

How can I track my order?

Use the tracking link in your shipping-confirmation email. You can also select Track my order in our chat and sign in to review your order. For shipments tracked by YunExpress, use https://www.yuntrack.com/parcelTracking. If you need help, email hello@glowzamakeup.com with your order number.

Can I change my address or cancel an order?

Submitted orders cannot be cancelled under our current policy. To change your shipping address, email hello@glowzamakeup.com within 24 hours of placing your order. Include your order number and the complete corrected address. Our team will confirm the update. After 24 hours, we are unable to change the shipping address.

Why did only part of my order arrive?

Some orders may arrive in separate packages because items can ship from different suppliers. Check each shipment tracking link. If an item is missing or you need an update, email hello@glowzamakeup.com with your order number and the missing item name.

I did not receive an order confirmation email.

Check your spam or junk folder and search for GlowzaMakeup or Glowza Makeup. If you still cannot find the confirmation, email hello@glowzamakeup.com with the name and email used at checkout so our team can help.

Do you ship to my country?

Select your country or region on the storefront, then enter your delivery address at checkout to see available shipping options and costs. Availability can vary by destination. For help, email hello@glowzamakeup.com.

Returns and refunds

What is your return policy?

Request a return within 30 days of delivery. Beauty products must be unused, in original packaging, with the hygiene seal intact, unless faulty or damaged. Proof of purchase is required. Email hello@glowzamakeup.com before sending anything back. See our Refund Policy for exclusions.

My item arrived damaged or incorrect. What should I do?

Please email hello@glowzamakeup.com promptly with your order number, a description of the issue, and photos of the item and packaging. Our team will review it and help with a replacement or refund under our Refund Policy.

When will I receive my refund?

After we receive and inspect an approved return, an approved refund is issued to your original payment method within 10 business days. Your bank may need extra processing time. If more than 15 business days have passed since approval, email hello@glowzamakeup.com.

Do you offer exchanges?

If you want a different item, request a return for your original item if it is eligible. Once the return is approved, place a separate order for the new item. Review our Refund Policy for return conditions.

Choosing and using GlowzaMakeup

How do I choose the right shade?

Compare the shade names, swatches, and product photos on the product page; colors can look different on screens. For help, tell us which product you want, your skin tone or undertone, and your desired look. Our team can guide you without guaranteeing an exact match.

Are Glowza products vegan and cruelty-free?

Yes, GlowzaMakeup makeup is vegan and cruelty-free. For product-specific ingredients or questions about a particular formula, check the product page or email hello@glowzamakeup.com.

Where can I find ingredients and product instructions?

Check the Ingredients and How to Use sections on the product page. Formulas and instructions vary by product. If information is missing or you need to check a specific ingredient, email hello@glowzamakeup.com before ordering.

Which Glowza products are good for beginners?

Our Wing Liner Stamp and eyeshadow sticks are designed for easy application. Follow the How to Use section on each product page. Tell us the look you want and your experience level, and our team can help you choose an easy routine.

Are your products suitable for sensitive skin?

Suitability varies by product and person. Check the ingredient list and product-specific directions before choosing. We cannot guarantee that a formula will suit every sensitivity. Email hello@glowzamakeup.com if you need help checking a specific ingredient.

How can I contact GlowzaMakeup?

Email hello@glowzamakeup.com for order support, product questions, or shade advice. For an order inquiry, include your order number and a brief description of the issue.